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Privacy Policy

Privacy of personal information is an important accountability of Geri Health Home Care. We are committed to collecting, using and disclosing personal information responsibly and only to the extent necessary for the goods and services we provide. We are committed on the transparency about how we handle personal information. This document describes our privacy policies.

What is personal Health Information?

Personal health information is information about an identifiable individual. Personal health information relates to

  • The physical or mental health of the individual including family, medical health history.
  • The provision of health care to the individual including identifying the individual’s health care provider.
  • A care plan.
  • Payment or eligibility for health care.
  • The identification of the individual’s substitute decision maker.

Why We Collect Personal Health Information?

We collect and use personal health information in order to serve our clients. This information helps us to assess client’s health needs, to be able to give advise or recommend health care options available and to provide ongoing home health care services as needed.

To comply with external regulators. Our Registered staff are regulated by the College of Nurses of Ontario who may inspect our records and interview our staff as part of its regulatory activities in the public interest.

Protecting Personal Information

Our responsibility to protect your personal health information under our service. For that reason, we have taken the following steps:

  • Paper information is either under supervision or secured in a locked or restricted area.
  • Our staff members are trained to collect and use personal information only as necessary to fulfill their duties and in accordance with our privacy policy.
  • We do not post any personal information about our clients on social media sites.
  • External consultants and other community agencies that require access of personal health information for delivery of care for our client must enter into privacy agreements.

Retention and Destruction of Personal Information

We keep our client files for at least 10 years from the date of last client interaction or from the date client turns 18.

We destroy paper files containing personal health information by cross-cut shredding. We destroy electronic information by deleting it in manner that it cannot be recovered.

You Can Look at Your Records

You have the right to see what personal information we hold about you, by contacting, Privacy Officer. We help you identify what records we might have about you. We will need to confirm your identity before providing you with this access. We reserve the right to charge $30.00 for the first 20 pages of records and 25 cents for each additional page.

We may ask you to write a letter requesting access of information. We will respond to your request as soon as possible and generally within 30 days.

If there is Privacy Breach?

While we will take precaution to avoid any breach of your privacy, if there is a loss, theft or unauthorized access of your personal health information we will notify you.

In an event of possible risk or known breach, we take immediate action to contain the breach to the best of our ability. We will investigate the problem by conducting internal investigation and determining what steps should be taken to prevent breaches.

Anti Spam Policy

We will collect name and email address for company’s monthly enewsletter subscription for publication of latest health and community events.

By clicking the check button, you are agreeing to receive enwesletter and you can unsubscribe at anytime.

Do you have concerns?

For any question and concerns about Geri Health Home Care Privacy Policy, contact our Privacy Officer:

Cristine Alcayaga
Privacy Officer and Care Coordinator
Geri Health Home Care
1200 Markham Rd. Suite LL26
Toronto, Ontario
M1H 3C3